My son sent me a parcel on Monday 7th December and paid for a next day delivery He rang us on Wednesday to check it had arrived, it had not. He then contacted dpd and I supplied a photo of my house and detailed instructions. We pointed out that we live on the main A379 road, but the next day my son was sent a message by dpd saying they could not find us. They sent through a photo of a narrow lane nearby. By Friday we had given dpd our phone number and asked them too ring if there was a problem in finding us. Again we waited in. My son was allotted a time which came and went, another photo had been sent by the driver ( a little closer but of a cul de sac rather than an A road). My son rang the 0121 number. He was told that they would contact the Exeter depot (on a number that is not available to the ordinary punter who is paying) Firstly, he was told that the depot would resend the delivery that evening, then a little later that dpd would have to make a new delivery time for Monday. Bearing in mind that it is now 7 days since the parcel had been collected, on Monday, we again waited in. No notification of a time was given, but when I logged onto the tracking it said it was being delivered today. By 6pm it had still not arrived. Imagine the shock when my son was then told that the parcel could not be delivered because it had been badly damaged! Not only that, because he had used a price comparison website, rather than going through dpd direct, he was not eligible for compensation?? Somewhere in the organisation there are people making a lot of money on the backs of lowly paid front line staff that have little incentive to spend much time making sure their customers are having the same service they might have had through a more responsible provider. I know it's Christmas, but looking at the other feedback about dpd, there is definitely something wrong when there are so many reports of bad service. Neither my son, or I will use the services of dpd again unless they can up their game. This time they have been a dead loss!