Absolutely Awful. Especially for Glasgow/Paisley area, if you have a parcel that is slightly heavy and the driver is JORDAN, it will not be delivered. Every time we see him passing by, checking if the parcel is big, and if it is he sends a text that they could not find us in to sign, so another driver will bring it the next day. As a business owner who is waiting for stock especially during Christmas, I have now urged ALL our supplier to drop them as a customers and never send us anything with DPD again. P.S. On the phone, they pretend not to hear you and they just hang up as if "the line dropped because it was back"... When you call again, they just get you through an endless loop.