Promised a delivery (Mother’s 90th birthday hamper including her birthday tea for that day) within an hour window. Waited in and subsequently got a text “Sorry we missed you, your driver Noel won’t be back today” .Photo on website showed the road 100 yards away. DPD app showed our house as being there! Clearly driver couldn’t find house on a residential road. (Despite my app showing several previous deliveries) Called customer services - had to wait 20 mins until all the options blew themselves out and it went through to a human. He spoke to manager who said they would arrange for the driver to deliver at the end of his round that day as he finishes near us. Never arrived. Terrible service.