Had arranged for a collection to return goods for a badly needed refund, was given a time slot only to receive a message saying “sorry we missed you”. Nobody had been to attempt to collect, I know this because at the time the driver claimed to have missed me I was standing at my window overlooking my courtyard and front door trying to get my parrot to be less afraid of what’s out the window. I phoned to complain, the girl on the phone contacted the driver who stated, falsely that I wasn’t in and then said he’d be back within twenty minutes. After forty minutes I phoned against see if he needed directions but this girl couldn’t get hold of the driver and just said I’d have to wait until the end of the day to see if he came back, which of of course he didn’t, and then half way through my next question hung up on me.