Where do I start. I live in London and because of the pandemic, I was unable to go back to Ireland for Christmas, so like 1000’s of people I decided to buy my family Christmas presents over here, box them all up and send them back to Ireland in time for Christmas. I dropped off my box at one of DPD’s drop off locations, on the 14th of December. When the lady in the shop scanned my DPD QR code on my phone, it didn’t recognize the code, so she entered it in manually. My app was updated to show that I had dropped off the parcel. This is when it gets really interesting. 2 days passed by and the app is still reading as “your parcel has been dropped off at a DPD store”. So, I call DPD and they tell me to “nip down to the shop and see if my parcel is still there”. Off I go down to the shop to see if my parcel is still there and the guy in the shop showed my all parcels that were waiting for DPD to be collected, which had been dropped off in the previous 24 hours. He told me that all other parcels had been collected by DPD. This meant that my parcel was gone. It had been collected. I call back DPD again (waiting on the phone for ages as their lines are “unusually busy!!!”) and the agent tells me that they can see that shop has scanned out my parcel but that the driver must have forgotten to scan it on his scanner, so they would need to start a “locate my parcel” process, which would take up to 7 working days (this was on the 17th of December) and that someone would call me back with an update. No one called me back and when I tried to call again, I was diverted to a machine telling me that their lines were busy and that no one could talk to me and I was cut off. This was the case every day for the week leading up to Christmas. When I tried contacting them online and entered in my parcel number they told me to contact the sender (which would have meant that I had to contact myself!) and that the sender would update me on when the parcel would be delivered. Here we are now, on the 19th of January. After many calls in which I was promised that I would be called back,(no one ever called me back) I spoke to a team supervisor this morning asking me to describe what kind of wrapping paper that the individual presents were wrapped in, so that they could check the lost & found (or something like that) department. I’ll be honest, I can’t remember the colour or design of the wrapping paper that I used, so that isn’t going to work. So now, we are processing a claim for my lost parcel. To be honest, the value that the contents were insured for, will come nowhere close to covering my time, energy and general disappointment that my family did not receive their Christmas presents for me, but I was told that they will not pay out any compensation for anything apart from the insured value. Anyway, the claim form came through this morning for me to complete and the first question was to enter in my parcel number, which I did and it told me that the number was not recognized, so I re entered it and it said that same thing. Now my online claim for has been locked and I am told to try again later….. So…… where do I go from here?? Do I call back again to be told that someone will call you back with more information???? And to top it all off, against my better judgement, I sent another parcel with DPD on Friday last week. Guess what?? Apparently it is still sitting at the drop off location, after 5 days. I called DPD and was told to nip down to the shop to see if it is still there….. You know the rest. Welcome to groundhog day. DO NOT USE DPD is my advice as they have no concept of caring for people, peoples mental well-being or upset during a pandemic and they will NEVER call you back EVER! Trust me!