I am absolutely disgusted with the service Ive received from DPD. Firstly I was expecting a delivery from DPD on Friday 12/02/21 where I then received an email after waiting for the parcel to say that I missed the driver which confused me as I was patiently waiting. I then rescheduled the delivery for Monday the 15/02/21 of the month which AGAIN I waited for this time keeping an eye out to then received an email saying my parcel was REFUSED and my parcel was being sent back to the sender. I was extremely angry by this point as the parcel was being ordered way in advance for my son birthday and all that was chosen on line was the last items being sold and I couldn’t purchase it again I DID NOT REFUSE THE DELIVERY. I attempted to talk to an adviser online which not me no where as they were telling me 2 different things. One being that my home address was incorrect which had to be incorrect as they arrive and said I missed them the at the first delivery attempt. The second excuse being that I refused the parcel at the door which makes no sense as I was waiting for then to arrive and why would I refuse something I’ve paid a lot of money for. I had no choice but to them call DPD costing me £25 which is absolutely disgusting not to mention the costs on my home phone WHICH I CANNOT AFFORD. To then get through to someone WHICH THEY WERE RUDE. SAID I WOULDN'T BE GETTING MY PARCEL AND ME MID TALKING THEY OUT THE PHONE DOWN ON ME. I can not believe the unprofessionalism of this company. I then had to call the sender to ask for the items to be re labelled and sent to me but unfortunately because of policy they cannot do that and I had to RE PURCHASE EVERYTHING AGAIN. Then I asked my parcel to not be sent by your company but by another delivery company but no luck it had to be sent by you. So I wait anxiously for 3 days glued to my phone waiting for the time dpd will be delivering my parcel so I can be there to wait. I ended up being up at 5.30am looking out my door and when it got to the delivery time I actually went outside my house sat in my car and waited for the hour dpd would be delivering ! YES I WAITED OUTSIDE KEEPING AN EYE OUT. And thank god I did. I cannot believe the service I then received . I see the dpd driver pull up round the corner from my house so I decided to approach them asking if they had my parcel which I then got ignored after telling him my name and he drove on further up my road. where he then approached a a different house WITH MY PARCEL WHICH I SEE HAD MY NAME ON IT. Good job I beforehand told the driver my name because the house up the road lied and said it was for their daughter. They could have stole my parcel because of your unorganisation. The driver became confused and eventually asked me for my ID which I provided and I took my parcel ! WHAT AN ABSOLUTE NIGHTMARE WHICH I THOUGHT WAS FINALLY OVER ! But was not , this morning I received a charge of £12 on my mobile phone and £13.09 charge on my home phone THIS IS ASTONISHING HOW DARE YOU after the service I received from your company in including these charges being illegal YOUR VOICE RECOREDED AUTOMATED SYSTEM SAYS A SET CHARGE OF £6 A MINUTE BUT MY PHONE COMPANY MADE ME AWARE YOU DID CHARGE THE £6 THE 65p EVERY MINUTE AFTER WHICH I WAS HELD ON HOLD FOR MOST OF IT THEN HAD THE PHONE PUT DOWN ON. I accept the initial charge of £6 which I did call to talk to someone BUT AFTER THAT CALL I DO NOT ACCEPT THEM CHARGES ! The system logged the first time my order number and was putting straight to an automated system which then put the phone down BUT CHARGED ME £6 FOR ! I EXPECT A REFUND ON THESE CHARGES. I cannot believe the service of DPD and if I have the option I will NEVER want to receive anything from your company again ! I want to take this issue the furthest I can because I have all grounds to complain. My correct home address was on all my emails from dpd and also the sender! The problem was in your end! ive now had to result to these public complaint as ive sent this complaint to every email on the internet and NOT ONE REPLY.