I do not recommend them when there are better more reliable companies to use. They accepted a parcel with the value of £600 to go to my daughter in Spain, knowing that since Brexit, Spain were not accepting parcels from U.K. ( they have since suspended this service) It was returned to UK and sat in Birmingham hub 3 for 1 1/2 months. My parcel was kept for nearly 2 1/2 months in total to then be returned to me. If you search DPD to book online you get DPD local which turns out to be an online service which then turns out to be Parcel2go but only in the small print at the bottom of the page tells you that. They are only contactable on line with each contact taking 24-48 hours for reply and you get pushed from pillow to post with no answers. Contacted the CEO his team replied to remind my contract was with parcel2go so that was no different just referred onto online team again ! I was told several lies......... I.e don’t worry it’s just a blip in our system it’s not being returned to sender. That it was still in Spain and waiting for it to come back. That it had been delivered to the receiver when in fact it was tracked to Birmingham. I’ve had the phone put down on me and been told it’s in Birmingham with 1000s of others and I just have to be patient and wait alongside everyone else. Their own teams that are not part of the online team I.e export and local teams admitted that it was appalling customer service but couldn’t help. The time it was kept cost me over a £100 because of what the parcel contained on top of what I paid DPD nearly £46 Absolutely appalled and would hate for anyone else to go through the same experience.