Abysmal service, disrespectful aggressive delivery drivers. No PPE and lack of customer service is appalling. Boycott this appalling excuse for a courier service. DPP are the worst delivery agents in our area and the worst delivery agents in other areas of London, Dorset and Northampton where we have sent items to friends and DPP was the named courier. Many people in our surrounding living area have and continue to have awful experiences with DPD. Customers experiencing bad service from DPD should not be fobbed off by the inadequate, incompetent customer service operatives they should directly contact directly the DPD CEO and Director of Customer Experience at DPD - both these contact details are easily available via Internet searches. Speak out about your experience on social media and tag Consumer Watchdogs in the post. Furthermore customers experiencing bad service from DPD should also contact the company that they ordered from in the first instance and make it extremely clear that they require a full refund for delivery costs and refuse to make future orders if the company continues to use DPD and not give the option for other more reliable couriers. Our most recent bad experienced with DPD was on 8th April 201. We paid for a name day delivery slot from the company JL, we booked a slot for Wednesday 7th April 2021. We then received a DPD delivery alert stating that our delivery was due Wednesday 7th April 2021 however on the day we then received another text alert stating that delivery was delayed due to non-specific reason and rescheduled. On Thursday 8th April 2021 we receive delivery notification that our item would be delivered by a named driver on the delivery slot time. We had very clear and specific delivery instructions attached to our order. When the driver attended our home he completely ignored our delivery instructions, banged loudly and aggressively on our front door and was immediately abusive, shouting and being overly aggressive. Driver was not wearing any PPE. He shouted and he swore at me. Our item had visibly damaged packaging with one end open, therefore due to the damaged item and the aggressive, abusive behaviour of the driver we refused the delivery. Driver became even more aggressively abusive and took several photos of our home and tried to take photos of me also before leaving our property. We immediately contacted DPD customer service however the first female operative ‘K ‘was rude and hung up the call. The second male operative ‘A’ was not at all interested that his fellow operative had prior been rude and only seemed very anxious to get the call over and done with. He took very little details of the serious incident and did not seem to care that we’d had such an appalling experience due to DPD delivery service. As item was clearly damaged, we specifically stated that we did not want the parcel re-delivered however we then received an alert saying re-delivery would be 9th April and the parcel arrived again on 9th April 2021. DPD customer service is an absolute joke however is not a funny one. DPD have no regard for customer care, no regard for customer safety, no regard for damaged items being delivered to customers, no regard for items being delivered late and do not follow up on serious complaints. We were assured that the courier department teams would get in touch with us to follow up however 8 days later there has been no further contact from DPD.