I have been waiting for a package to be collected from my property so that a return can be made , this pick up has been arranged by the company I am returning too . DPD have failed to pick up the item three times so far . On one occasion when DPD did turn up , the man refused to collect the package claiming it was too big . When I asked him if he had a trolley to help lift it he claimed he did not . He assured me he would collect the next day but he did not attend . I am appalled at the unreliability and complete failure of DPD to have carried out this simple task which is what they are supposed to be doing . If I could mark them as a ZERO , then I would . Appalling service , do not use this company .