Firstly the item was bought on the phone from 3 mobile. I warned them I was not at my postal address often this month and asked if I could collect it from a 3 shop. Not possible. Why NOT ? DPD tried to deliver twice last week. I dont know which days as the card they left had no dates on them. There is no phone number either. My neighbour was in working from home, flat above, did not try her. On finding the two cards, I went on DPD website and nominated a favourite neighbour to receive parcels, and a drop shop, the nearest Argos as they suggested. Later on the website it said my parcel had twice been sent back to their Ferndown Depot,(Bournemouth) WHY ON EARTH not suggest I collect it from that depot like the PO does. Phoned DPD so called talk to a human being phone number, It needed a 16 digit parcel number, my cards had 8 digit numbers. OR it said give us your phone number, I did so, twice, it just went round in circles. I have rarely come across such infuriating incompetence, except with EE who are even worse. THE 3 Network really needs to use another courier this DPD is useless in my experience. I still havent received an email from either 3 or DPD, but spent 45 minutes on the phone today to Network 3 guys in India. they were trying to help but hadnt a clue and eventually passed me to a member of the Returns Team. All useless. I have cancelled the whole order, a great pity as the 3 guy who I ordered the item from last Wednesday was excellent..!!!!!!!!!