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Gavin
After ordering stock from OverclockersUK and receiving a confirmation on delivery, I waited quietly during my 1 hour slot only to receive an email that they attempted to deliver in the form of "Oh no! WE'VE MISSED YOU", after checking the Dpd browser page about my delivery I noticed the driver had basically taken a photo of the outside of my flat and drove off. I then went off to find some online support for Dpd, it doesn't exist, it's and endless loop of automation, I'm dreading to know just how much that cost me. Delivery attempt number 2, watched the browser map of the drivers' whereabouts, was very close, I was 121 in the queue, driver was at 119, all of a sudden an email, "Oh no! WE'VE MISSED YOU" then a photo of my block of flats taken from inside the delivery van 40 or so meters away. I contacted OverclockersUK and was told that the stock would be returned and I would be refunded, Dpd are charging companies to do one thing and they are unable to do it, the lazy drivers can continue to be lazy and useless because there is no recourse, no customer support, the fact there is no direct customer support where anyone can resolve anything or report rude, lazy or negligent drivers shows they care very little about their customer base. I'm sure Watchdog or some other consumer-rights body would have a field day once they'd scratched the surface of what goes on with DPD and its practices.
3 years ago
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DPD has a 1.2 average rating from 5,109 reviews

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