Dreadful company to deal with. They are incredibly slow to deal with any customer complaint. They are order takers and not customer service driven or focused in what they do. Their service levels are some of the worst in the logistics sector both in the business to business and business to customer segments. They fail to deliver the correct shipment to the correct address. All simple, basic stuff for a logistics company. I wouldn’t use them or recommend them. Stay well clear and look at the competition instead. For UK domestic shipments Royal Mail are a far better and cheaper option than using DPD.