Parcel was posted on the 27th of July to arrive on the 28th of July. 4th of August the track Parcel website said it had been picked up and delivered to my DPD pickup shop, no info on where this was. This is in effect useless info. Further attempts to track my parcel revealed the parcel was in Nottingham, nowhere near my DPD pickup shop in Scotland. An attempt to call the company on a mobile number cost me £6.39. To get a warning that it would cost £ 6.00 for the call plus local call cost, this call was all of 5 seconds. On line help desk gave about five options of answers, none relating to a parcel that hadn't been delivered for the first time without a one hour delivery slot being given. I asked to speak to somebody that could actually help. I was then put on to a supervisor who told me nothing more, no reason for the 12 days it had taken so far or when it would be delivered for definite. It seems the company do not want to deal with complaints or help their customers, they would rather give them the run around. The first Mobil number I was given was an independant company who charges £6.00 to pass you call to DPD. This is to discourage phone contact with DPD. Absolutely the worst customer experience with any company I have ever dealt with. Expect it might arrive after 14 days but not holding my breath.