If I could give zero stars, I would. I have had two collections booked. The first, they never turned up but marked it as ‘when we arrived we were advised the items were not ready to collect’ which is an utter lie. I then had to wait a week for a rearranged collection, and they once again never arrived, and marked it as ‘when we arrived we were told there was nothing to collect’. Customer service advised me the driver said he was ‘in a rush’. Perhaps in a rush delivering a baby? In a rush to deliver guns to a scary arms dealer? In a rush to go to the bathroom? All fine reasons, we are all human, but don’t lie and say ‘nothing to collect’, ask to reschedule. They have lied twice about things ‘not being ready/nothing to collect’. So, in summary, DPD are ridiculous liars who don’t do their job, proven twice in short succession, and I suggest you stay miles away from this company as it’s useless for its intended purpose of collecting and delivering things. An update: I spoke with someone on the phone earlier today at DPD who said the driver would come back later today to collect, and the person on the phone said they would ring me to give an update later. This didn't happen. At 5pm I rang DPD again and was advised that under no circumstances was the driver coming back as he ended his shift at 2pm! How ridiculous! So, I was lied to THREE TIMES BY DPD.