They used to be good, with the one hour time slot always hit and easily tracked. The last few attempts have been gradually getting worse. Am currently waiting for a parcel today. It's nearly 1pm and no one hour time slot has been given and the last tracking shows the parcel in Kent yesterday (delivery is due in County Durham). Customer service chat was automated and of no use and the Customer service number I phoned and then supposedly passed onto my local depot - well they just disconnected straight away. Get your act together DPD.
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