I would like to give DPD 0 stars if I could. Im currently sitting in a cab on my way to the depot wondering if ill even make it before closing time. (18.30GMT)
Why am i in a cab? Well DPD once again promised to collect my business parcels between 09.00-17.00. We waited and waited no one came.
I knew this would happen as whenever im not provided with a one hour time slot for collection DPD decide to wait until 5pm then put a message that the driver attempted to collect but no one was home. Funny.
I called at 12pm on the same day saying it was imperative the parcels were collected today as i have customer deadlines to meet. After calling they told me to contact their livechat which I did and was further assured it will definitely be collected between 09.00 and 17.00. No one came. Now im rushing in the back of a cab with a bunch of deliveries trying to make it before the depot closes at 18.30. (Its 18:07 at the time of writing this) Im honestly tired of the service ive received. This is the third time.
I will ensure this review is posted everywhere until DPD start treating customers with respect and start acting like the big business they claim to be..
Oh they also tried to say they left a card, funny that I have not seen any card from DPD in all of my time using them, even the guy on the phone line checked the driver geolocation and said he could see the driver has not even been close. This has got to stop.,
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