I would give -1 if I could. I was expecting a parcel today and took a day off to receive it. The delivery time was between 3 to 4. And at 3.45 I got a text message that they were unable to deliver it as no one home. I was home, I left a note to the driver to say knock on the door or call me . I am sure that the driver neither knocked or called. I could not see the calling card anywhere and when I opened the door it was on the edge of the drive wa nearing the door. Tried to call, but everything is automated and other then the option of talking to someone they have all other stupid options. Their automated system doesn't give the complaint procedure list either. This is really irresponsible of DPD. Never want them to deliver any of my parcel again. Horrible service.