The worst delivery service I have come across!! They failed to deliver a critical parcel (covid testing kits) at the designated address on one occasion, sent it back to the depot. Got in touch with their team to redeliver and failed again on the second attempt as well. The delivery man just went and delivered the parcel to a near by shop who now refuses to release the kits to a nominated person - I cant collect them in person as I am based abroad and need the kits as part of arrival in UK requirements. The absurdity of the situation is bewildering. The company that has sent the kits is ok with the kits being released to a nominated person with requisite proof of ID & documentation, but DPD wont release the parcel. Totally rubbish customer care team who just don't have any solutions! Beyond frustrated is an understatement.