0 stars I paid for two parcels with insurance to be delivered from London, UK to France, Cannes. I packaged and stuck on all the requested labels. I took the day off work on a Wednesday for them to come, I was advised they would come between 10-2, I stayed waiting and by 3 gave them a call and was told that the driver was lost but he will definitely be with me by 5pm, at 5:05 I rang back and was told that the driver will come the next day (Thursday) I waited at home for another day after calling several times, they lied again saying the driver was lost (my building has been here since 1970s, its very easy to find using any satnav or map) anyways I was hung up on by several call operators, and was given the same excuse and was then told to wait till friday, Friday the same thing happened, so I cancelled my order and requested a refund. I was told to fill out several forms to get a response to see if im eligible for a refund, and still didn't get any response. In conclusion, they took my money and didn't send my packages. and also received terrible customer service from majority of the call operators.