Diabolical service. First day they returned the parcel to their depot saying delivery refused. There were 5 people here including 2 on the drive. No DPD van was seen. Spoke to retailer to complain. Day 2 a text received to say they had safely delivered the parcel to the back porch with a photo which nobody locally recognised. Today still awaiting time slot. Spoke to retailer who informed me that they have no way of contacting DPD and will send out again by DPD. The order was samples and they are about to lose a large order if they cannot provide an alternative courier for the full delivery. Why do retailers put up with such appalling service which ultimately reflects on them ?