I previously had a fantastic delivery driver from dpd at my old address. Recently moved address and had a driver leave a parcel outside my garage which was stolen. The parcel was replaced and another driver delivered the following day.
The original driver has been intimidating, came to my home again a few days ago and really upset me with his attitude. He was delivering another parcel that particular day. I put a complaint in online with dpd. I assumed that would be the end of it.
He then sent a colleague to my home address today to put him on loud speaker on the phone, as it’s his day off and the lady wasn’t even in her delivery area. She had nothing to deliver and no reason to be at my home, other than for her colleague.
She handed me a pen and a piece of card to sign, with my full name on, my address, the original order number and my telephone number. Are the drivers allowed to have all of this information on record? Surely this isn’t allowed? I feel completely overwhelmed and scared! She was at the door for around 20-30mins.
The card had been written out by the female colleague for me to sign. It was literally a piece of cardboard? We are not meant to be signing anything with covid. I told her she was being recorded as well as him and that I wasn’t signing anything as I already had a discussion with her colleague the other day, he knows it’s been stolen as he had already been notified by the company I ordered from too, dpd know it’s been stolen too. Yet he wanted me to sign a card to say I had received the parcel. Total intimidation, made me feel so uneasy in my own home and especially the fact they have all my personal details. I’m now panicking when will he come back? My partners rushed home from work… it’s not great.
She was polite but her face dropped and said ok, when I notified her that I was going to record the conversation and had a record of his name. As last time I only had a image of the driver from the door bell camera. I have notified the police and have a reference number which they told me to pass on to the manager at Middleton. And that if he turns up at my home address again or gets anyone else to I have to not answer the door and ring the police straight away.
I have been trying to get through to speak to someone at Middleton since the lady left shortly after 4.20pm. No success, the call centre said they would get someone to call me back each time I rang. I have heard nothing back so far it has been 2.5hours.
They (the delivery driver) were questioning me about being home, about my cctv, they had all my details, knew who was and wasn’t home. I’m scared, wondering if he’s going to come back or send some one else on his behalf. I don’t know what else to do? I’ve done what the police have said and have no other option but to make others aware and leave it on here in the hopes this doesn’t happen to anyone else. Especially a single person on their own or elderly.
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