This is the worst service I have ever seen. Our parcels arrived to the depot, and for 5 days, the driver has been going to the wrong property, take a photo of the wrong house, and say that we aren't home. We had builders at the house waiting for this material and we kept delaying house work. They are actually costing us money. The worse thing is the customer service. Everyday they would tell us that the parcel would arrive the day after, while they wouldn't do it on the system, and everyday we would discover that no dates have been set, and we would have to do it ourselves. I got hung up on for 2 times by the customer service, lied to, promised to talk to a manager, and nothing. We asked for a click and collect option but they refused. I don't know where my parcels are, I don't know what to do.