I had two separate deliveries managed by DPD yesterday and today, both awful experiences. Yesterday, nobody knocked, and I missed my parcel despite being home. I am disabled, and rely on delivery services as I am housebound most of the time. I live in a block of flats and believe no attempt was made by the driver to even enter the building, as the concierge always phones my flat to verify deliveries and let couriers in. I called to report the incident yesterday, and whilst offered platitudes, it became evident today that no action was taken to facilitate a change. I was told to phone the seller to reschedule delivery in lieu of collecting, and the seller told me they had contacted DPD and I would be phoned in due time by DPD to rearrange with them. No such call was made, and when I called at 5pm for an update I was told there was no record of this on their system. I eventually arranged to have my parcel collected to avoid any more faff. Clearly no complaint or delivery info was logged as requested, because I have just missed ANOTHER parcel. I was tracking the delivery to ensure I didn't miss it, placed a very visible note on my front door stating "DELIVERY- I am disabled, PLEASE knock loudly and wait, I am home! Thank you!", and made sure to have no TV or music on so I would hear the knock. Nothing but yet another text saying "no one was in today." An absolute joke. Phoned customer services to report, equally as unhelpful as yesterday. I'll be making a point to avoid sellers and companies who use this courier service from now on, which makes things incredibly awkward in the lead up to Christmas! Normally don't leave bad reviews or complaints, but this service has been atrocious. Do better.