DPd drivers not even making an effort to make deliveries - instead receiving text that parcel not delivered because I was not home which was incorrect. I was at home and no DPD driver rang the buzzer. How can the company get away with sub service. Dpd claims ‘As per our New Project "Can't Wait"- Our driver will try and deliver your parcel to the provided home address, if you are not available to collect it them, our driver will straight away deliver your parcel to a close by DPD Store.‘. And if you make a complain - this is a reply ‘Any formal complaint that has to be raised will have to be through your seller as you have paid them for the product and services. And as per the contract we have with them, they can surely raise it with us on your behalf.’ All other delivery firms are able to deliver. This service is below par and their new project ‘can’t wait’ goes against providing customer care and service.‘. They take no accountability for their lack of service. How can they get away with such appalling service.
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