I waited in all day long. I went on their site to track the parcel at 10pm as it was already well late. I clicked to 'track' and it worked and the site said it was running late and would be around another 30 mins. I refreshed (not clicked) that page 5 mins later and it came up with an outrageous statement along the lines of 'following your reschedule request we've rescheduled it for tomorrow' There was no 'reschedule request' and they know that full well. It's pathetic!!! There are no contact options on their website either! You can't even complain Now they expect me to wait in all day again tomorrow!