I have had a replacement parcel to be delivered and swap to be picked up since 3 December. I left a message with the driver as the system allows to call my number to enter the building. I have been home EVERY TIME for 3 times, on 3rd, 4th December and today 10th December, only to receive the message 'sorry we missed you'. The photograph on the second time wasn't of my building, it was a a new school on a different street, the photo today is zoomed in on an entry phone and could be any building. DPD are failing at doing what they are there to do. On top of all of this what is most frustrating is that you can't reach anybody at DPD to sort it out!