I placed an order and paid extra to have it delivered on the 31'st. I stood by the door the whole morning only to check my email and see that the driver ,,attempted" delivery but I wasn't home so it will be delivered 2 days later. The picture of the door that your driver put on the app as ,,evidence" is not even mine nor nowhere near my address. So your drivers are taking random door pictures, skipping deliveries and posting those pictures to get out of their work. This is absolutely not acceptable and a terrible experience. Your DEPO called saying that the driver refuses to come back and there's nothing more to be done. So I paid money to ensure delivery, your employee didn't feel in the mood to deliver the paid service that specific day and the response is though luck. Update: The second ,,attempt" on Sunday, it happened again. Your driver pulled up in front of my building, went in the back of the van, after 2 minutes came out empty handed and went back into the car and drove away. When my timeslot expired he set the status as having missed me at home and put up a random picture of a different house. I have it all on video this time because I was sure this was going to happen again and of course, IT DID! I have requested a full refund for my order, no longer interested in waiting around for your employees. I will never buy again from a company that uses you to deliver.