Gave me a one-hour timeslot on a Friday morning when I had other things to do and told me it could not be changed. Fine, I scheduled my plans around that. Then the parcel did not arrive within the one hour window. About 30 minutes past the end of the one hour window, they gave me an updated delivery time. The parcel did not arrive by that time, either. It is now an hour and a half past the end of the 'one-hour window' and my parcel is not here. It is a cake that I need for a birthday party tomorrow, but I cannot sit here all day waiting for it. Bad service, inaccurate timeframe. It is also irritating that they say you cannot change the one-hour window, but they can apparently change it whenever they feel like it.