Absolutely terrible service. Husband took a day off work (unpaid) to wait in for the arranged delivery. They “forgot” to put my parcel on the van. I only found this out when I rang to find out what time it would be delivered. Got the phone put down on me 3 times and laughed at by the advisors. Promised calls back-24 hours later I’m still waiting!! Then told because it was my fault the item hadn’t been delivered(?! Despite being told that my parcel had been missed by the depot and never went on the van!) they couldn’t deliver it the next day and I would have to wait until Monday. Rude and unhelpful: an absolute disgrace.