Should be no stars. Several times this company claim to have delivered with no one at home when they haven't knocked on door, when they do deliver several times they've left parcels on drive way and not bothered to reach door. Drivers are always rude too. This particular time a birthday surprise has been ruined as driver didn't attempt delivery so took parcel to post office within 3hrs of agreed time for delivery then DPD would not allow me, the sender to collect it as it's not my name on parcel and promptly told me after keeping me on hold for 20 mins that there was nothing they could do. From now I'll check which courier a company uses before ordering.