Really bad and lazy service all around avoid like the plague Wouldn't even give them one star would give negatives if possible. Used this company 5 times (as forced to as a delivery option) and 4 of those 4 times was an absolute joke and disaster, not only did I receive lazy service (the parcel not even been attempted to be delivered or collected, instead a generic picture of my street) but i got nothing but a crappy bot repeating the same message when i tried to contact support. I'm not sorry, when three people (and a dog who loves to bark at the post man) all say no one has knocked or called at the house three times in a row, you just aren't even trying to deliver and pick up the parcels at this point. Pathetic. The only time I've ever got something on time was due to me literally getting it re ordered and standing at the window to make sure he came and I saw him coming with it. Edit: After contacting the company whom is to receive the parcel who organised the dpd collection (dpd customer services WOULDNT answer, shocking!) they organised another collection only for the exact same thing to happen. Me and another member of my family where painting in the hallway without any music just light chit chat, and the hallway is the same room connected to the front door, not once did we see someone come up to the front door never mind knock on it to collect the parcel, this is not an isolated incident. This single driver has done this three times, every time I have ordered from this company, said company will remain nameless as they have good customer service and I was forced to use them instead of dpds terrible non existent customer service.