I have just underwent a Radical prostate cancer operation, I ordered some much needed incontinence pads from online. The delivery was supposed to be between 10:22-11:22. To my amazement the driver did not ring the doorbell but I heard the doorknob twice. Within thirty seconds the delivery driver Eu Sarl Brs1 was gone and nowhere to be found, I was still holding front door when message came saying sorry we missed you. I was so angry rang Ddp unsympathetic customer service who categorically told me that, because the driver do not get the normal salary, their payments depends on the number of parcels delivered. This statement made me more angry. I asked the lady if dpd only concern about profits than customers satisfaction. I told her that I presently housebound and it is extremely difficult for me to travel that far to nominated store and moreover I needed those items urgently. She did not show any form of empathy towards me nor any assistance. All she said was I should contact the seller or I should reorder. I was shocked when she told me that dpd do not have any sort of mechanism in place for her to assist me, she also emphasised that, they are not going to re delivered