Absolutely rubbish service. And this is an euphemism. I had the misfortune to get them as delivery drivers-had I known, I would have not bothered to order from that place at all. I received the text about my delivery in the morning and obviously, knowing their history, I stayed home waiting for them. The driver rang my neighbour and then left. I received a text saying I wasn't home and they will try on Tuesday after the bank holiday. I was literally looking at him from my living room window, I even heard the door bell from my neighbour's but by the time I got to the window he had already got into his car and couldn't hear me. I placed the order as I needed it for my son in time for Easter. I cancelled appointments to stay home that morning and half afternoon. And their drivers are absolutely rubbish. It is the third time I get this kind of service from them. I can only and fairly assume it is the company to blame for having so relaxed rules..Don't you have SLAs?KPIs? How do they work out for managers? Is your motto the client is never right? Do your drivers ever get penalised for doing this? How can you say your driver is in the area but will not return when he clearly and deliberately took the decision to just walk away insteadof paying attention to the number he has to deliver to? Was he in a hurry or late to other deliveries? It is absolutely disgusting the way your system does not work. You chase your drivers to deliver that they end up providing a low service. Bad! Shameful