TOTAL INCOMPETENCE I was expecting a delivery on Saturday which didn’t materialise after which I contacted your support team who told me that my parcel has accidentally been locked in a trailer and would not be able to be retrieved until Monday because no one has access. I was assured by both your chat team and the depot (Dunstable) that I would receive my package today 25/04/2022. I spoke to someone on 25/04/2022 at 8am who assured me that my parcel would be delivered today. Then I received an update 5 mins after being reassured that my parcel has been returned to sender! What kind of establishment are you guys running that you would assure someone that a delivery would be made and not take steps to make sure that your assurances are met? When I spoke to your customer service team they were unhelpful giving generic scripted responses when I asked for an explanation they didn’t give one I asked for this to be raised with management to monitor this was not done then I asked for someone to call me back and apparently that’s not possible even though they did it the other day. I asked if it would be possible to come and pick up the parcel from the depot and that’s not possible because of Covid I mean the level of incompetence I’ve experienced is unfathomable and mind blowing I’ve taken all necessary steps to ensure that the parcel is delivered and raised this with a number of your agents as well as the depot but you guys were still unable to deliver my parcel and what’s worse is that your customer service assured me over and over that my parcel would be delivered what kind of company does that? If you can’t deliver then you should not be assuring people. It’s sad because you guys have a good reputation but honestly I would say Hermes is better I’ve never had an issue with them and that’s saying a lot I want this looked in to and I want an explanation this is not on and I’m not going to stand for it