I was literally watching the map on the app and was standing outside the door to make sure the driver found it okay(had the app set up with a photo of my place, instructions and my phone number). And then it suddenly got sent for redelivery to their collection point! Claims they tried to deliver at 14:09 and said I wasn’t home when I was waiting at the front door at 14:00 until my hour slot passed. You need to sort your drivers out. I needed my parcel today and I paid for delivery as it is a heavy laptop, but your “attempt” to try to deliver is ridiculous! I feel robbed, I would have rather picked it up from my local currys instead of getting it delivered to my house knowing I’d be paying for a service that results in me having to travel to collect it.