This is by far the worst delivery experience I have ever had. I paid extra for next day delivery for some time sensitive goods that I needed before Tuesday 3rd may. I placed the order on Wednesday 27th and the seller dispatched them the same day. The DPD driver rang my ring doorbell, and I asked them to leave it with my neighbour who I had already checked was in and at home before I left. I spoke to the driver via the doorbell and asked him to drop it off at number 40, my next door neighbour. He said “no problem”. Then I watched the driver via my ring doorbell just get back into his van and drive off. I tried to contact DPD but they kept purposely cutting me off of the chat, meaning I'd get a new operator and start again. 3 hours of this later and I was forced to pay another £9.99 to upgrade my delivery to a weekend delivery. Today, I get the message that it's been delayed and won't arrive until Tuesday. I have tried to ask for a refund, but now there are no operators on the chat, the phone lines do not go through to a human and there is no other way to contact or complain. On the same day, I get another email for another parcel. "We attempted your delivery today but no one was in, we've left it at a supermarket for you to collect instead" This supermarket will cost me £35 for a taxi to take me there and back. I do not give permission for my parcel to be there. I have had to contact the company I bought the goods from and ask for a full refund. I eventually managed to get through to a human on the phone line but customer services were unwilling to help me in any way. They were also unwilling to refund me for the £9.99 I'd paid for the upgraded weekend delivery. No one was in because it was a business address and it was supposed to be delivered on the 29th and there was no mention or warning of a delivery coming today. I had to file a dispute via PayPal to get the refund. This is why I will never use DPD as the courier for my business. We send over 700 parcels a day via DHL. Your sales managers keep calling me but there is no chance of me ever signing up and putting my customers through this. I currently have one parcel at a supermarket somewhere that I can’t get to, I’ve had to contact the seller and ask them to repost me new goods using a different courier. And another parcel at your delivery depot, which is now useless to me. So I had to contact the seller who have now refunded me in full, and they have said they will be claiming for the losses from DPD. Business is about making life easier for your customers, making life impossible for your customers is a certain way to lose them. I’ll be leaving reviews absolutely everywhere, and I’ll update the reviews to let them know what DPD have done (should they do anything) to resolve this. Currently the customer services department are 100% completely unwilling to helpo in any way. They simply say “Yes your parcel is available to collect at Morrisons from May 3rd” “You will have to contact the seller to complain” Absolutely shocking. I would like to take this further, so I would appreciate a reply. The parcel numbers are: 15505715759770 & 15504510781912 Kind regards. Nathan.