I hesitate to write online reviews based on only a handful of experiences, but DPD are so consistently terrible at handling deliveries that I felt I had to, in the hope that retailers might stop using them. Where to start? Well, the simple act of knocking on the right door and waiting for someone to answer is beyond them, so that's a decent place to begin. Once they have failed to do that, you will receive an email with a tracker that gives you some apparently randomly generated reason for your parcel not having been delivered, followed by an error message. Your parcel may be delivered at some point in the future, or it might not. If you eventually work out that it's been taken to the local DPD depot, then you at least have the chance to go there and experience the opposite of professionalism, which might be invaluable to you if you are thinking of starting your own business. Just do the exact opposite of everything that DPD does and you will likely be very successful. On my last visit, a man slumped against a wall in what appeared to be the reception area asked me for a printout of my reference number. When I tried to show him on my phone, he rolled his eyes and tried to take it from me. He then said he'd need to hold on to the phone and take it "out back". I refused and told him to write down the reference number elsewhere. He said he couldn't do that and would only be five minutes with the phone. In the end, I had to find a scrap of paper for him. He disappeared with it and that was that for fifteen minutes. He finally returned looking thoroughly fed up at having been disturbed by a customer and slid the parcel to me without a word. At this point, the trainer would normally stop the video and ask everyone to comment on what the man did wrong, but, alas, this was not Customer Service 101, but real life. I've had several similar experiences. In short, I dread ever seeing that DPD have been chosen to deliver my parcel. I don't think parcel delivery is really for them. It might not be too late to try doing something else, though. Perhaps their true calling is in floristry, or something.