I’ve never dealt with a more unprofessional company in all my working life. Avoid them at all costs. Their app is useless as the last tracking point shows depot and that’s where tracking info ends. Forget showing you where driver is on gps or how many stops away from location like other delivery company apps. Moreover, my app said same message all day- driver running slightly behind schedule from 11am scheduled delivery. Two days later I still haven’t gotten my parcel. It turns out now my parcel is too big for click and collect shop option that they provide. Yet they still let you confirm and you’ll be told at end of day unable to deliver. Amazon for example, won’t let you confirm option of pick up locker if they deem parcel too big or too valuable. Worst thing about DPD is they outright lie with no compunction.