I had 2 parcels due to be picked up, so have been waiting since 8am for the driver to arrive (as the message initially said 8am-7pm pick up and the text letting me know an hour slot only arrived at 10am), so was a little confused by a text telling me that my driver was unable to collect my parcels. On checking the front door there was a card stating the same, but no knock on the door, no ringing of the bell, nothing. How DPD expect someone to know that they are here for the parcels if they don't knock? It got even better when I phoned (as on their card) to rebook. The first time I called I was cutoff halfway through the call. The second time the person on the phone was abrupt, rude and completely unhelpful. Needless to say I won't be using them again as this isn't the first time that I have had problems with DPD. We'll see if they are able to use a doorknocker or doorbell when (if) they arrive for the rebooked pick up.