The customer service was absolutely appalling as well as my experience on the app. My driver was supposed to deliver on Wednesday and instead they came to the area but to the wrong address. I understand that the area can be confusing as it is student accommodation but the part that angered me was that they first, came over an hour earlier than they said they were going to at 7:50am when I was asleep and my phone was on do not disturb because I was asleep. The driver called once and it went straight to voicemail as do not disturb is on - most people know if you call twice then the call would go through the second time and it would’ve woke me up but he did not try to do this. As well as this the driver said he left a calling card which I found to be strange as he didn’t even end up finding my address. I requested the photo that the delivery driver sent to the company that I ordered from and it was of a different building so I thought maybe the calling card was left in this building I walked outside to go over to the building and I found the calling card just on the floor nowhere near the building that the picture was of. Due to how the picture was taken and the location of the calling card I believe the driver never left the van I just threw the calling code on the floor. Tried to call customer service multiple times and they’ve been very useless and this has been a stressful experience. Furthermore, only part of my package was delivered and the rest was not with the driver and is apparently going to a pickup shop? horrible