Had the immense displeasure of using DPD 3 times for my own packages going outbound and a few coming in, every one of the 3 sent items were mysteriously lost (all were hand made, bespoke items carved from wood and burned on, 15+ hours work per item) and I honestly don't remember them delivering a package on time to me if at all. Today they were supposed to deliver a package to me (a phone I had repaired) between 12:30 and 1:30pm, I waited in the house with a friend and our dog for almost the full hour when I got a message saying "Sorry, we missed you!". Nobody in the house heard the door we were sat 6ft from, not even the dog who goes absolutely MENTAL the second someone gets within 3ft of the house, so there's absolutely no way "Andis" knocked on the door. Phoned them to find out what they are playing at and got told "Oooh, I'm sooo sorry! That's sooo baaaad! We will speak to the driver when they get back and deliver the package on Monday." No way of making the driver get their lazy backside back to do their damn job, just wait until Monday and do without the phone you were supposed to get today but we couldn't be bothered to deliver. I even asked them why they didn't just give me a quick call since they have my number, their response? "Our drivers use their personal phones so some of them don't do that". Well maybe provide them with a work system that allows them to quickly call the customer as they arrive like other companies do then? Not hard to use common sense is it? DPD are, quite comfortably, the worst delivery company in the UK. I would rather use Hermes and I once saw one of their trucks almost tip trying to do a U-turn on a mini island, a company who's drivers aren't smart enough to realise they can't turn an articulated lorry around a mini island are better deliverymen than DPD, think about that for a minute. You've either got to be exceptionally bad at your job or willfully providing as poor a service as possible to be that bad.