If there was 0 or minus, I would have chosen that, as my score to this company which they do not care about customers. There is nothing as if you need to make complaints or need help apart from a phone number which is chargeable and based in Capetown in South Africa, it is a remote business through drivers and local shops in the UK I believe. My parcel was booked for collection from my house, once it booked all dimensions and weight was completely stated in booking, however the driver refuse to take it as he said it is big and he does not have space in his van. He promised that he will come back later around 2 PM to pick it up and did not come back. I rang and spoke to DPD and DPD local which both numbers were same and they told me you have to re-book again. The driver comment was that my parcel was not ready to be picked up which is not true. I wanted to drop it off to their shop and the shop owner refused to accept it and told me he will be having issue with the driver in the morning as he knew they will refused this item is heavier than 15 KG. Bear in mind all the details was entered in the booking process. it is a no man land when it comes to failure and you can not find someone to help you in the situ.