If I could give 0 stars, I would. I’ve recently moved into a new build property, so I expect there to be a few issues with having things delivered. I was expecting a parcel on a Tuesday, I got a text that day to say there was an unexpected issue and it would be delivered the following day (Wednesday). On the Wednesday I then got the same text, so I rang up and asked what’s going on. They said that my address isn’t showing on the system, I repeated my address several times and even gave them very clear instructions as my new home is near a popular estate in my town. They said they’d pass all these details on, put the parcel in their watch list and make sure it was out of delivery the next day (Thursday). Thursday came, about 3/4pm I decided to call to ask where it is. The woman told me that she’d passed all the details on, but it’s up to the operations team to pick this up and ensure the parcel is out on the van. So the parcel was never put on the van, they didn’t even attempt to try and locate my home once. The woman had no other options for me, and so I had to request a refund whilst she sent the parcels back to the sender.