I received a parcel from a driver directly then I received a text to informed that my another parcel will be deliver pick up shop as nobody at home. But I was in, nobody rang my bell. I've experienced that the driver left my parcel to the main door post of building when I was in. He delivered a parcel to me then arranged to deliver my another parcel to pick up shop with lie(because I was in) after about 40min. I called customer services as soon as I received the notice to re-arrange. I asked to change deliver to my place, I can wait tomorrow, a day after tomorrow but they said NO, the parcel is not deliver to the collect shop but they can not change the details. I asked them to try to contact with the driver to deliver or just post door post later or tomorrow but they said NO. I asked her whether I did anything wrong?, she said NO but they cant change. I paid fees for delivery but I treated by them unhappy way, which I do not want to choose. To go to pick up shop is really inconvenient. I would definitely not recommend this company.