Parcel supposed to be delivered tomorrow but one road towards us closed. Option to deliver to a neighbour no good because all neighbours on the same closed road, so try “alternate address” option of a neighbour 1/2 mile down the road in opposite (unclosed) direction. System won’t accept this! Phone Customers services, very unfriendly agent informs me that neighbour has a different postcode which is supplied from a different depot. However she can put a note on the system to get the driver to phone me, but she can’t tell him to deliver to a different address. Couldn’t make it up.