I have been trying to arrange a parcel collection for the last 2 weeks and every time (3 in total) it has been a disaster. First the driver went to the wrong address, then the two other times they didn't bother calling or ringing the doorbell to notify me they had arrived. They simply said, 'the parcel wasn't ready for collection'; despite me being in the home, ready for them, having taken time out of the office for this. DPD customer service have also been no help, they promised that the depot would call me back 'within the hour' to tell me if they had found another driver for my collection; which never happened. Finally, the last time, the customer service agent simply told me the collection had to be rebooked, although none of this was my fault as I was at home, waiting for the driver. A terrible experience, I will never use or recommend DPD again. Such a waste of time!