please read this email trail as it reflects many incompetencies within your organisation. I have waited for a delivery via DPD from France over 2 weeks now, it was stuck in customs with VAT payment required, DPD failed to notify me, but I chased them up and paid the vat, I was advised and issued a receipt, 3 days later still nothing, I received the below reply this morning, total rubbish as a few hours later tracking had my parcel being returned to sender. Why? you may ask, because DPD still didn't record my payment, I spoke with customer service who could not find my payment and pretty much said it didn't matter as it was being returned and nothing he could do about it!! So I have been advised falsely that my package was being cleared, I have received a DPD email with my receipt, yet you still return my parcel to the sender, how can it not be possible to halt the return and re-route? I allowed a month for my parcel to arrive before I return to Australia, your company has been an abject failure, you offer no recourse and no solution. I hope that being in your position you are able to have some influence and have my parcel redirected and delivered prior to my return to Australia. Incredibly disappointed and let down by your companies service. From: "dpd.imports@dpd.co.uk" Tue, 30 Aug 2022 07:30:40 +0000 (GMT) Subject: Re: 10441850603103 Hope you are doing well. Thank you for contacting us at DPD. I understand you are receiving messages to pay the import charges. Nigel, our customs team has added your parcel to manual clearance log. The parcel is scanned as customs cleared on 26/08/22. There is no estimated delivery date available yet. Please allow time for tracking to update further. You can track your current parcel from our official website. If you already have our DPD App, you can track your parcel using the "follow my parcel" feature, and if you have not downloaded it yet, you can use our App to track your future deliveries. Have a good day ahead and stay safe. Kind Regards, Sakib DPD Imports Team ---------------Original Message----------------- To :dpd.imports@dpd.co.uk Sent :30/8/2022 11:42 Subject :Re: 10441850603103 Hi Kerry, Hopefully you could follow up the customs clearance, the tracking still indicates payment required and has not moved Its little over a week until I fly home to Australia and I definitely need my parcel delivered before then. Any help appreciated. Thanks Sent from my iPhone On 26 Aug 2022, at 8:10 am, dpd.imports@dpd.co.uk wrote: ? Good morning Nigel, Happy Friday! Please see your payment receipt attached. Our customs team have advised they are in the process of clearing the parcel. You should hopefully see some further movement over the next few days. Take care and have a great weekend. Kind regards Kerry DPD ---------------Original Message----------------- To :dpd.imports@dpd.co.uk Sent :25/8/2022 11:36 Subject :Re: 10441850603103 Hi Kerry, I have paid the invoice via BACS instant transfer so should already be visible in DPD's account. Thanks so much for your help, and hopefully DPD can get my parcel released and delivered asap. Cheers ----- Original Message ----- From: "dpd.imports@dpd.co.uk" To: " Cc: Sent: Thu, 25 Aug 2022 10:12:29 +0000 (GMT) Subject: Re: 10441850603103 Good morning, Please see below DPD bank details for the amount of £139.48 for duties and taxes. Once received, the customs team can release the parcel for onward delivery. Please can I request for you to quote the parcel number: 104418506031031 as a reference when making the payment - Bank Account Name DPD Group Account number 93216071 Sort Code 20-00-00 Iban Number GB18BARC20000093216071 Swift/BIC BARCGB22 Bank Address 1 Churchill Place Leicestershire LE87 2BB Total amount to pay: £139.48 Any questions in the mean time please do let me know. Please feel free to give me a call on 0117 9378137. ---------------Original Message----------------- From : dpd.imports@dpd.co.uk T Sent :25/8/2022 10:26 Subject :Re: 10441850603103 Thank you for your reply. I have instructed my colleague to contact you to pay by Bacs. She should be in contact as soon as she has been able to Isolate the parcel. In the meantime, take care. Kind regards Kerry DPD ---------------Original Message----------------- To :dpd.imports@dpd.co.uk Sent :25/8/2022 10:15 Subject :Re: 10441850603103 Hi Kerry, Yes happy to pay by any method, just need to get it delivered ASAP, thanks for your help. Nigel Sent from my iPhone On 25 Aug 2022, at 9:29 am, dpd.imports@dpd.co.uk wrote: ? Good morning Thank you for getting back to me. I have spoke to my colleague in the Duty and Vat team, she has advised that she is going to isolate the parcel and once our team in France have got back to her she can send the bank details over to you for our Duty and Vat department if, you are happy to pay via BACS transfer? Sadly, if the link is not transmitting via the system, we have no way to manually push this through and the only other option is BACS. The parcel is currently in our cluster country awaiting the payment as they will pre clear prior to the UK to ensure, UK clearance is swift. Kind regards Kerry DPD ---------------Original Message----------------- From : To :dpd.imports@dpd.co.uk Sent :25/8/2022 9:1 Subject :Re: 10441850603103 Hi Kerry, thanks for your prompt reply, I have check my spam folder and completed a search of my email database, there is nothing from DPD requesting payment, could someone send me the invoice or advise me how much and how I can pay, this is urgent as I leave the country in 2 weeks. Reference parcel consignment 4105308480 Thanks ----- Original Message ----- From: "dpd.imports@dpd.co.uk" To: " Cc: Sent: Thu, 25 Aug 2022 07:38:07 +0000 (GMT) Subject: 10441850603103 Good morning It is Kerry here who you spoke to this morning. I have received a swift response from our customs team this morning. They have advised that as a carrier we do not offer temporary import. DPD only process permanent imports and we do not have process in place at this time for temporary imports. The charges are calculated based on the 670.00 value as a permanent import and if the charges are not paid, the parcel will be returned back to the sender. I am sorry as I appreciate this is not the news you were looking for but, we have no way to work around this process I am afraid. In regards to not receiving the payment email, our customs team have advised the following: Can you please ask the customer to check their spam folder and look for 'yourorder@dpd.co.uk'. Take care. Kind regards Kerry DPD ref:_00D20MS7w._5004LMcHXY:ref