Disgraceful 2nd delivery this week. No attempt to deliver just send emails saying left at pick up point. Ring customer service they are in Asia and don't do anything to help. After reading trustpilot reviews everyone said the same as me. No attempt to deliver just sent to pickup point for collection saying sorry they missed you. Absolute joke I'm disabled and can't collect it so now my cat without a carrier and I've got to wait over a week for it to be returned before I get a refund. Honestly the laziest deliver drivers I've ever come across and customer service are equally as bad. I will not buy off any sellers that use this company from now on.