Another experience of poor service from DPD. What's the point of giving a delivery time when you won't deliver the parcel at all! In this instance apparently the driver got delayed and delayed again and then decides not to deliver the parcel at all. Then we get a message that the parcel was delivered at 7.45pm at an address that's not mine. I call and am told that's a wrong entry and I will get my parcel then next day. The following day there is no update on the app. I call again and am told I will get my parcel. I wait and again no show. Then later in the day the app states the parcel is on it's way back to the provider! Why would you do that? This has happened before too! Completely the worst service and I use Evri, Yodel, amazon etc who don't mess you around like dpd does.
Date of experience: 13 September 2022
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