I paid for next day delivery for my order, 3 days later they have still failed to delivery it. On the first day my slot was between 13:40 and 16:40, The driver was running late and the business address closes at 1700, so I waited until 20:00 as it said my parcel would be delivered by 20:00.... it did not get delivered but instead taken back to the parcel depot without giving me any update when they had my email and phone number for point of contact. on the second day I was told it would be delivered by another driver between 16:10 and 17:10... again the business closes at 1700 and no delivery was made before this time so I called customer service and I explained the situation and they put my parcel for VIP delivery and would be delivered between 0800-1200, this is now the third day after I paid for next day delivery. So I got an update at 10:25 this morning via text that Izzat would deliver my parcel between 1100 and 1200. Then I get a notification that he has attempted delivery and the pathetic excuse of proof of delivery of a black screen where I can assume he has take a picture against his arm or the seat in the van, absolutely not attempt of delivery was made as there is people working outside and inside the business address. so I still have no parcel 3 days after paying for next day delivery.